![]() Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. It’s a good thing that no one working at Tmobile might have access to a small electronic device capable of data input and transmission. The tipster says Startek-run call center is conducting an audit today to insure compliance with all of its new, policies. Redemption links (for non-T-Mobile-billed subscriptions) are one-time use only and expire after 30 days non-transferable, have no cash value and cannot be redeemed for cash or credit or sold. This has “made life considerably less pleasant for them…There are a number of reps who write faster than they type, so they use a notepad as a sort of buffer.” Even photographs and other paper items on cubicle walls will have to be laminated to insure they’re not used as illegal writing surfaces. If they are used, they must be put back inside the desk and locked after use. Pens, paper, pencils are not to be left out on the work areas. It just isn't a good place to work if you are unhappy answering angry customers. Within the last couple months, whenever I call I get outsourced to someone different every time. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. I was told that was what made T-Mobile different than other companies. The estimated total pay for a Customer Service Representative at T-Mobile is 17 per hour. Overall, T-Mobile isn't a bad place to work if you are okay with answering the phone non-stop. When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account. If you’re selected, we’ll bring you in for an onsite interview. ![]() According to our source, the outsourced Business Care facility in Sarnia, Ontario is concerned about reps making off with data. Call Center Representative (Former Employee) - Albuquerque, NM - March 17, 2021. Follow us on social media using BeMagenta to stay current and be ready for your T-Mobile moment. Call centers cellphones telephony tmobile leaks insiders customer serviceĪn insider reports that a Tmobile call center has outlawed customer service reps having pens and paper out in the open.
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